Technical Analyst in London/Hybrid - National Employment Savings Trust (NEST)

We're looking for a proactive and analytically minded Technical Analyst to join our Service Delivery team. This is an exciting chance to help oversee key services delivered by our third-party suppliers, ensuring systems remain stable, risks are understood, and operational performance continues to improve.
Working across incident management, technical change, supplier oversight and service improvement, you'll investigate issues, analyse trends, support governance activities and help drive better outcomes for our members and employers. You'll collaborate with a wide range of stakeholders, translating technical information into meaningful insights and recommendations that support service excellence.

The role is ideal for someone with strong analytical skills, an interest in technology and operations, and a desire to develop their expertise within a complex environment.

The minimum criteria for this role are:

Experience of working with IT systems that support front office and back-office operations, ideally within the Pensions or wider Financial Services industries, or another large and complex operational environment.
A sound understanding of one or more of the following, gained through demonstrable previous experience in a business or service envirionment:
- Customer Operations
- IT systems performance
- IT operations
- Supplier or Customer coordination
- Technical Documentation or support for solution design activity
Ability to help identify, investigate and follow up issues within a complex IT environment, escalating where appropriate

At Nest, you’ll have access to a range of learning opportunities to learn, grow and build the skills you need to be successful in your role and career

Please download a full job description to find a full scope, deliverables, experience and personal attributes required for this role.

Flexible and agile working

Everyone's personal situation is different.

To make the most out of hybrid working, we've introduced different ways of working, which include (subject to role requirements):

hybrid of office (Canary Wharf, London) and home working (there will be an expectation to attend the office, once - twice a week, or more, as required)
reduce or vary working hours
reduce or vary the days worked
work compressed hours
job share

Click here to see the benefits we offer at Nest.

For more information about our recruitment process click here

Nest is a great government delivery success story. Established in 2010, Nest has been a critical pillar of the government’s automatic enrolment programme, with a public service obligation (PSO) to accept any employer wishing to use the scheme to discharge their automatic enrolment duties.

From a standing start, we have delivered a high quality, low cost pension scheme, open to all, which has not only delivered on its mission, but helped to drive up standards and best practice across the industry. Now with over 6 million members, Nest is playing a critical role in helping people save for their retirement many of them low to moderate earners who may be saving for the first time and moving jobs frequently.

Nest now occupies a place in the market as a major Master Trust, a sector that has grown following the introduction of automatic enrolment and that we believe has great potential for delivering pensions to mass market consumers for many years to come, leveraging scale to offer low cost, modernised services in the context of strong Trustee governance.

To best serve our diverse customer base, it’s important that Nest has an equally diverse workforce and
promotes an inclusive culture. This is in line with the organisation’s values and ensures that Nest is a corporation fit for the future.

Departmental overview

The Service and Solutions directorate focuses on supporting the effective running of the pension scheme and the ongoing improvement of services, systems, and customer experience.

The directorate is made up of teams that work closely together across connected service, solution, assurance, and delivery activities. These teams work collaboratively to support business change, service continuity, quality assurance, and operational improvement across the organisation.

This role sits within the Service Delivery team as part of the wider Service and Solutions directorate. The team helps monitor the service provided by the Scheme Administrator to support a positive customer experience and effective day-to-day operations. It contributes to service performance monitoring, issue follow-up, and the identification of risks or improvement opportunities, working closely with internal colleagues and third-party delivery partners.

You will be joining a team in which each member has an area of focus that supports the aims of the directorate and the wider business. These areas often overlap, so the role requires collaborative working across the team to help progress shared activities and achieve positive outcomes.

Nest is a great government delivery success story. Established in 2010, Nest has been a critical pillar of the government’s automatic enrolment programme, with a public service obligation (PSO) to accept any employer wishing to use the scheme to discharge their automatic enrolment duties.

Set up by the government to give every worker in the UK somewhere to save, our first-class responsible investment practice and governance are the backbone of what we do, supported by all the functions you’d expect to find in a thriving business. We’re committed to creating a workplace where you can be your authentic self and offer an inclusive and flexible working environment.

From a standing start, we have delivered a high quality, low cost pension scheme, open to all, which has not only delivered on its mission, but helped to drive up standards and best practice across the industry. Now with over 6 million members, Nest is playing a critical role in helping people save for their retirement many of them low to moderate earners who may be saving for the first time and moving jobs frequently.

Nest now occupies a place in the market as a major Master Trust, a sector that has grown following the introduction of automatic enrolment and that we believe has great potential for delivering pensions to mass market consumers for many years to come, leveraging scale to offer low cost, modernised services in the context of strong Trustee governance.

To best serve our diverse customer base, it’s important that Nest has an equally diverse workforce and
promotes an inclusive culture. This is in line with the organisation’s values and ensures that Nest is a corporation fit for the future.

Diversity, Equity and Inclusion

Everyone is welcome to apply for our roles, and we are determined to ensure that no applicant or employee receives less favourable treatment because of their age, disability, gender identity, marital status, national origin, pregnancy or caring responsibilities, race, religion/belief, sex, sexual orientation or socio-economic background.

We also recognise the importance of diversity of thought and other forms of neurocognitive variation.

Nest is a Disability Confident Leader, which is the highest level of the Disability Confident Scheme. If you have a disability, please declare that you’re applying through the scheme.

We aim to offer an interview to those applicants who apply through the Disability Confident Scheme and best meet the minimum criteria. However, there may be some circumstances where this is not possible due to the volume of applications.

Please note that this advert may close early if we receive a sufficient number of satisfactory applications.

If you have any difficulty in sending your application or need the application pack in an alternative format, or you require any reasonable adjustments please contact: [email protected].

Technical Analyst

Role Overview

Directorate/Department Overview

Organisational Overview

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