Key Account Manager (Payroll Software Providers)

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£60,000 - £70,000 (Depending on Experience)

Permanent

Not Specified

37.5 Working Hours - (Flexible)

06 Feb 2025

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Key Account Manager (Payroll Software Providers)

Role Overview

The role of the Key Account Manager (KAM) (Payroll Software Providers) is to manage a portfolio of identified accounts within the Payroll Software Provider client bank. The KAM will have responsibility for ensuring that business within their portfolio is retained and developed to maximise revenue opportunities and member outcomes in line with Nest’s corporate objectives.

The Key Account Management service is expected to be delivered through a mix of face to face and online meetings as appropriate for each relationship.

To manage a portfolio of identified key accounts, ensuring that business is retained and developed to support delivery of key B2B acquisition, retention and growth targets
The jobholder is expected to make day to day decisions that enable them to deliver against their retention and development targets
The jobholder is expected to identify and manage risks associated with their own portfolio
The jobholder is expected to deliver against a set of key performance measures for the team
To provide appropriate customer feedback to colleagues across B2B and NX to assist the development of appropriate products, experience, marketing & Value Propositions for Nest’s Payroll Software Provider customer segments
To attend in-person and virtual events, as necessitated by the Head of B2B Technical & Strategic Partnerships, to support engagement with the segmented Payroll Software Provider audiences
To ensure that all compliance and regulatory guidance is complied with, including (but not restricted to) ensuring that no financial advice will be provided to our customers via the jobholder
To work collaboratively with colleagues across Nest, B2B and NX to support the delivery of wider Nest, NX and B2B objectives
To manage travel and business expenses in the best interests of our members and in accordance with Nest policy
This role has no budget responsibility or direct reports

This is a home working role with an expectation that the jobholder will regularly travel to meet with customers. We are open to discussing working patterns.

We welcome all internal applicants to apply for our roles, regardless of your current working pattern or hours. We will aim to accommodate your request and match your current working arrangements.

Don't worry if you think you don't have all the key skills, it might be worth taking the few minutes to apply as we're good at spotting potential and offer a generous training budget.

Please download a full job description to find a full scope, deliverables, experience and personal attributes required for this role.

Reward and recognition

A discretionary bonus scheme
Reward and recognition scheme
Enhanced auto enrolled pension – your contributions start at the default 5% while ours are higher at 8%. If you up your contributions to 6% we raise ours to 9%. If you contribute 7% or more we’ll contribute 10%.
Income protection scheme – is an insurance benefit that provides you with income if you cannot work due to illness or incapacity.

Click here to see the benefits we offer at Nest.

Flexible and agile working

Everyone's personal situation is different.

To make the most out of hybrid working, we've introduced different ways of working, which include (subject to role requirements):

hybrid of office (Canary Wharf, London) and home working (there will be an expectation to attend the office, once - twice a week, or more, as required)
reduce or vary working hours
reduce or vary the days worked
work compressed hours
job share

For more information about our recruitment process click here

Directorate/Department Overview

The Nest Experience directorate is responsible for developing and evolving the propositions for our customers, for the service and experience that they enjoy and working with our delivery partners to ensure their data and assets are kept safe. This includes:  

Definition of our customer strategies

Developing, maintaining and evolving our customer value propositions

The brand and marketing of Nest to our customers

The design of the service experience our customers enjoy across all channels

Working with our partner, TCS, to deliver a service that delights our customers and keeps their data and assets safe

Organisational Overview

Nest is an award-winning workplace pension scheme, the largest in the country.

Set up by the government to give every worker in the UK somewhere to save, our first-class responsible investment practice and governance are the backbone of what we do, supported by all the functions you’d expect to find in a thriving business. We’re committed to creating a workplace where you can be your authentic self and offer an inclusive and flexible working environment.

Diversity, Equity and Inclusion

Everyone is welcome to apply for our roles, and we are determined to ensure that no applicant or employee receives less favourable treatment because of their age, belief, disability, gender identity, marital status, national origin, pregnancy or caring responsibilities, socio economic background, sex, sexual orientation, religion or race or any other legally protected status.

We also recognise the importance of diversity of thought and other forms of neurocognitive variation.

Nest is a Disability Confident Leader, which is the highest level of the Disability Confident Scheme. If you have disability, declare that you’re applying through the scheme and meet the minimum criteria for this role, we aim to invite you to an interview. However, there may be a few exceptions where we are not able to take all eligible candidates to the next stage due to the volume of applications.

Please note that this advert may close early if we receive a sufficient number of satisfactory applications.

If you have any difficulty in sending your application or need the application pack in an alternative format, or you require any reasonable adjustments please contact: [email protected].

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