B2B Proposition Manager (Nest Connect)

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London/Hybrid

£65,000 - £85,000

Permanent

Not Specified

37.5 Working Hours - (Flexible)

10 Feb 2025

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B2B Proposition Manager (Nest Connect)

Role Overview

The role will work with colleagues across B2B, Nest Experience and the wider business to manage existing and develop new Connector propositions.

Accountability

Delivery of pre-identified new strategic Connector propositions, currently in their early definition phase
Delivery of regulatory required new Connector propositions
Seeking and using market, customer, financial and operational insights to inform proposition changes and development
Building unique and sustainable value propositions for Nest Connectors
Creating a wide network of stakeholders to ensure a broad range of inputs inform proposition design from the outset and throughout delivery, launch and optimisation
Managing new propositions to agreed KPIs and reporting accordingly

Deliverables

Lead the work to deliver strategic propositions in line with the Nest Customer Strategy
Own end to end Proposition Design, Development, Delivery, Launch and In-life Optimisation
Own responsibility for propositions KPIs
Development and delivery of clear, compelling and unique value propositions for our employers and Connectors, with a clear fit with Nest’s purpose, values and member needs
Work to identify the right ‘build, partner, buy’ blend to delivering complex propositions
Refresh the commercial cases and gain buy-in for proposition KPIs
Create the network of stakeholders required to successfully deliver, launch and run new strategic propositions
Manage the in-life performance of the proposition(s), making the case for adjustments
Perform constant market, customer, financial and operational insights to spot new opportunities or threats for Nest and its Connector propositions
Lead and take part in ideation and prioritisation processes to ensure the right initiatives rise to the top, including business cases, securing sign-offs etc.
Ensure consistent best practice in proposition development, delivery, launch and optimisation

Relationships and autonomy

The role will report to Head of B2B Propositions. Will be expected to work closely with the Customer Value Management, Key Account Management and Experience teams on development and delivery of Propositions.

Experience and technical skills

Experience of identifying, developing, delivering, launching and managing complex and compelling consumer propositions
Experience of workplace or personal pensions and wider consumer financial services
The role requires experience in delivering large projects as part of a team and working collaboratively across multiple directorates
Experience of constructing robust business cases for change
Being able to demonstrate experience in data led methodology and customer-led design
Ability to work with existing research and commission new research as required
Ability to build effective relationships with both internal and external stakeholders at all levels, and influence outcomes, potentially including Partners, Suppliers and Regulatory bodies
Keeps up to date with developments in the wider Nest community
There may be a requirement to lead and motivate direct and indirect reports to ensure successful delivery of the propositions
Outstanding interpersonal and communication capabilities, including excellent writing skills and experience drafting complex documents and reports
Organisational skills and a track record of working in a project-based environment

Personal attributes

Able to spot patterns, opportunities and threats in market, customer, financial and operational insights
Able to communicate proposition concepts to balance both creativity and practicality of deliverability and compelling outcomes
The ability to quickly grasp new/complex concepts and assimilate large volumes of information
Excellent time management skills and the ability to work to very tight deadlines
Very strong written and verbal communication skills
The ability to see the bigger picture as well as grasp the detail
Able to forge good relationships across the organisation
Motivated and resilient to achieve the best quality and results
Empathetic and aligned to Nest’s values and purpose
A strong leader with the ability to motivate and support cross-functional project teams, even during periods of high pressure
Open to new ideas and to challenge from both within the team and from the wider organisation; but with sufficient external experience to challenge the status quo
An exceptional communicator and influencer with good presentation and listening skills

We are open to discussing working patterns.

We welcome all internal applicants to apply for our roles, regardless of your current working pattern or hours. We will aim to accommodate your request and match your current working arrangements.

Don't worry if you think you don't have all the key skills, it might be worth taking the few minutes to apply as we're good at spotting potential and offer a generous training budget.

Please download a full job description to find a full scope, deliverables, experience and personal attributes required for this role.

Reward and recognition

A discretionary bonus scheme
Reward and recognition scheme
Enhanced auto enrolled pension – your contributions start at the default 5% while ours are higher at 8%. If you up your contributions to 6% we raise ours to 9%. If you contribute 7% or more we’ll contribute 10%.
Income protection scheme – is an insurance benefit that provides you with income if you cannot work due to illness or incapacity.

Click here to see the benefits we offer at Nest.

Flexible and agile working

Everyone's personal situation is different.

To make the most out of hybrid working, we've introduced different ways of working, which include (subject to role requirements):

hybrid of office (Canary Wharf, London) and home working (there will be an expectation to attend the office, once - twice a week, or more, as required)
reduce or vary working hours
reduce or vary the days worked
work compressed hours
job share

For more information about our recruitment process click here

Directorate/Department Overview

The Nest Experience directorate is responsible for developing and evolving the propositions for our customers, for the service and experience that they enjoy and working with our delivery partners to ensure their data and assets are kept safe. This includes:

Definition of our customer strategies
Developing, maintaining and evolving our customer value propositions
The brand and marketing of Nest to our customers
The design of the service experience our customers enjoy across all channels

Working with our partner, TCS, to deliver a service that delights our customers and keeps their data and assets safe

Organisational Overview

Nest is an award-winning workplace pension scheme, the largest in the country.

Set up by the government to give every worker in the UK somewhere to save, our first-class responsible investment practice and governance are the backbone of what we do, supported by all the functions you’d expect to find in a thriving business. We’re committed to creating a workplace where you can be your authentic self and offer an inclusive and flexible working environment.

Diversity, Equity and Inclusion

Everyone is welcome to apply for our roles, and we are determined to ensure that no applicant or employee receives less favourable treatment because of their age, belief, disability, gender identity, marital status, national origin, pregnancy or caring responsibilities, socio economic background, sex, sexual orientation, religion or race or any other legally protected status.

We also recognise the importance of diversity of thought and other forms of neurocognitive variation.

Nest is a Disability Confident Leader, which is the highest level of the Disability Confident Scheme. If you have disability, declare that you’re applying through the scheme and meet the minimum criteria for this role, we aim to invite you to an interview. However, there may be a few exceptions where we are not able to take all eligible candidates to the next stage due to the volume of applications.

Please note that this advert may close early if we receive a sufficient number of satisfactory applications.

If you have any difficulty in sending your application or need the application pack in an alternative format, or you require any reasonable adjustments please contact: [email protected].

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